Fare Information Is Not Available

Free/Busy information not available in Meeting Scheduling Assistant

When calculation attendees to my meeting invitation, for some of the attendees, their free/decorated status shows as "No Data" in the Scheduling Banana.

Why is this and how can I brand Outlook retrieve this data again for this attendee?

There could be several reasons why Outlook was unable to retrieve the Gratuitous/Busy status of an attendee.

Each of these reasons require dissimilar solutions ranging from very easy to solve by yourself, to requiring your Exchange administrator to brand server-side configuration changes.

Below you'll find an overview of common reason reasons, things to check and solutions to get the Scheduling Banana to show the Free/Busy information again for your attendees.

No complimentary/busy information could be obtained for Professor Xavier. Just why?

Quick Solution

With a flake of luck, you tin can easily solve this issue past removing the attendee and so adding it again via the Global Address List in the Outlook Address Book.

In this case, information technology is of import that you lot exercise not select the attendee from the AutoComplete list when it makes a suggestion.

When you are on the Meeting tab and Outlook suggests the attendee when typing in the Required or Optional field, you can use the 10 on the right side to remove it.

This is the aforementioned method as removing an accost from the AutoComplete list when addressing an electronic mail.

Optionally, you tin can reset your entire AutoComplete list via;

• File-> Options-> Mail service-> section: Send messages-> button: Empty Auto-Complete list

To select the attendee from the Outlook Address Volume, merely click on the Required or Optional push button.

When you lot are on the Scheduling Banana tab, don't add together the attendee via the All Attendees list on the left but click on the Add Attendees control on the Ribbon instead.

The fact that this works is because somehow the cached AutoComplete entry has lost the relation to the Exchange object of the user.

Selecting the attendee from the Global Address List of your Address Book volition make sure that all Exchange references for the user are correct again and the gratuitous/busy data can be retrieved.

Beliefs and limitations

Other things to be aware of, and may rapidly explain why you don't encounter the Costless/Busy information, are;

• Verify that you lot are online with Outlook.
  This may audio obvious, only information technology is better to cheque anyway. Select your Inbox binder and look at the Status Bar on the bottom right. Here is should state "Connected" or "Online". When it shows "Working Offline" or "Connecting", the lookup will neglect.
• Make certain yous are in the Calendar of your Exchange account.
  Gratis/busy lookup doesn't work for Calendars belonging to POP3 and IMAP accounts.
• Check whether the attendee is part of your arrangement.
  By default, free/busy only works for internal attendees. Adding someone from another company, only works when your ambassador has configured a federation trust. This exception is explained in more particular later in the guide (Bank check iii).
• Expand your distribution lists or Microsoft 365 Groups.
  You'll need the individual members of the group to collect the free/busy information.
• Y'all're having "too many" attendees for your meeting.
  In that location is a limit to the amount of attendees Outlook can show free/decorated info for. Unfortunately, this limit isn't published and as well has to do with how long it takes for the data to be retrieved. Still, I had no bug with adding over 500 attendees to a unmarried meeting; Outlook collected the free/busy information in batches and completed that for all attendees within 3 minutes.

For more info, also come across; Can't see scheduling or free/decorated information for meeting attendees.

No quick success?

If the above doesn't work for you or doesn't explain why you don't see the free/busy information, there are a few things to check.

This volition help to determine whether it is something that yous tin can change or has to be washed past your administrator.

Check 1: Does it work in Outlook on the Web (OWA)?

If it works in Outlook on the Web, the good news is that yous don't have to involve the attendee to become it working once again.

In that case, you can skip bank check 2 and check iii likewise and straight go to bank check 4.

Check 2: Are the correct permissions prepare?

If it doesn't work in Outlook on the Web either, it is best to contact the attendee and ask whether the correct permissions are set on the Calendar folder.

This tin exist washed by right clicking on the Calendar folder and choosing: Sharing Permissions…

The permissions need to exist ready to one of the following;

• My Organization: Can view when I'thousand busy
• Default: Complimentary/Busy time

When you've been granted permissions by name, they need to be the same or less restrictive than the My Organisation or Default permissions.

Calendar permissions are needed to see free/busy information.

Bank check iii: Is the recipient internal or federated?

When the permissions are prepare correctly and the free/decorated lookup still doesn't work, even in Outlook on the Web, realize that the lookup only works for attendees that are internal to your Exchange organization or are federated with it.

If the attendee is internal but you are in a hybrid Exchange environment, and then there is nearly likely an effect in the hybrid-configuration which your administrator needs to address.

If the attendee is external but federated, your administrator tin check whether the federation trust is yet configured correctly.

Boosted resources can be found below.

• How to address Federation Trust issues in Hybrid Configuration Wizard (HCW)
• Demystifying Hybrid Free/Busy: what are the moving parts?
• Keep your Federation Trust upwards-to-date
• Create an organization human relationship in Exchange Online
• Users tin come across just basic free/busy mailbox data in a remote forest in Microsoft 365
• Users can't come across free/busy information later on a mailbox is moved to Office 365
• Get-OrganizationRelationship

Cheque four: Does information technology work with Cached Substitution Mode disabled?

When it works in Outlook on the Spider web just non in Outlook, a quick check would be to verify whether it works when you lot disable Cached Exchange Way.

• File-> Account Settings-> Account Settings…-> double click on your Commutation account-> disable: Use Cached Exchange Fashion to download email to an Outlook data file

When information technology works now, the issue is well-nigh likely in your local enshroud.

To recover, it is recommended to recreate your Post Contour and effort again.

However, every bit an in between solution, yous could effort to merely delete your ost-file and/or cached Offline Address Book files while Outlook is airtight.

Afterwards, make sure that you enable Cached Exchange Mode once again.

Cheque 5: Are all users and attendees affected?

When information technology works in Outlook on the Web but not in Outlook, cheque whether it applies to all attendees or just specific ones.

Additionally, enquire your colleagues whether they have the aforementioned issues.

Being connected via the LAN of your network or working from home with or without a VPN connectedness could make a difference every bit well.

Best is to check all these permutations and make certain you lot restart Outlook each time subsequently changing your connection.

You lot tin can then provide this data to your Exchange ambassador.

Most probable, your administrator volition need to brand some changes to the Exchange Web Services (EWS) and/or AutoDiscover settings or to the mode that they are existence published.

When these services are not configured correctly, other things in Outlook, similar editing your rules or enabling Automatic Replies, will not work either.

• Autodiscover service in Exchange Server
• Autodiscover: Some quick methods to get it working
• Get-WebServicesVirtualDirectory (Commutation Web Services)
• Go-OrganizationConfig
  Brand sure that EwsAllowOutlook is gear up to True

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Source: https://www.msoutlook.info/question/free-busy-information-not-available-in-meeting-scheduling-assistant

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